Return & Refund Policy
Refund & Return Policy
At The Miami, we want you to love every purchase you make with us. If for any reason you are not completely satisfied, we offer a clear and hassle-free returns process as outlined below.
30-Day Easy Returns
You have 30 days from the date you receive your order to return items. Items must be unused, in their original condition, and returned with all original packaging, tags, and accessories.
Restocking Fee: $0 — we do not charge any restocking fees.
1. Return Policy Overview
- Return Window: 30 days from the date of receipt
- Item Condition: Unused, unworn, in original packaging with all tags and accessories
- Restocking Fee: $0 — no restocking fees are charged
- Support: Our team will guide you through the entire return process
2. Return Costs
For Defective, Damaged, or Incorrect Products
There is no cost to the customer. If your item arrives damaged by the carrier, is defective, or is not what you ordered, we will cover all return costs and arrange either a replacement or a full refund.
For Change of Mind Returns
The customer is responsible for the actual return shipping cost. This applies when you ordered the wrong item, it does not fit, or you simply no longer want it. Original shipping charges are non-refundable.
3. How to Return an Item
- Contact Us — Email support@the-miami.com with your order number and the reason for your return. Please do not send items back without contacting us first.
- Pack Your Item — Repack the item securely in its original packaging, including all tags, accessories, and documentation.
- Send It Back — Ship your return using the instructions provided in your return authorization email. We recommend using a trackable shipping method.
4. Refund Process
Inspection
Once we receive your returned item, our team will inspect it to confirm that it meets our return criteria. You will be notified by email once the inspection has been completed.
Refund Timeline
Upon approval, your refund will be processed within 7 business days back to your original payment method. Actual processing times may vary slightly depending on your bank or card provider.
5. Exchanges
If you would like to exchange your item for a different size, colour, or product, please contact us at support@the-miami.com or call +1 505 464 2490. Our team will be happy to assist you with a prompt exchange.
6. Non-Returnable Items
Certain items are not eligible for return due to hygiene or safety reasons. Any such items will be clearly marked as non-returnable on their individual product pages at the time of purchase.
Contact Information
| Store Name | The Miami |
| Company Name | TECHFRY LTD |
| Company No. | 16107067 |
| Company Address | 21 Barton Avenue, Blackpool, England, FY1 6AP |
| Warehouse Address | 14300 Palmetto Frontage Rd Suite B, Miami Lakes, FL 33016, United States |
| support@the-miami.com | |
| Phone | +1 505 464 2490 |
| Customer Service | Mon–Fri, 9:00 AM – 5:00 PM EST |
| Response Time | We aim to reply within 1–2 business days. |