Shipping Policy

At The Miami, we are committed to getting your order to you as quickly and reliably as possible. Below you will find everything you need to know about how we ship.

1. Shipping Locations

We currently ship exclusively to customers within the United States. At this time, we do not offer international shipping.

2. Delivery Timeframes

  • Order Cut-Off Time: 5:00 PM EST
  • Handling Time: 1–2 business days (Monday to Friday)
  • Transit Time: 6–8 business days (Monday to Friday)
  • Estimated Total Delivery: 7–10 business days from the order date

Orders placed after 5:00 PM EST will be processed on the next business day.

Please note that these delivery estimates may vary due to carrier delays, weather conditions, high seasonal demand, or public holidays.

3. Shipping Costs

Free Shipping: All orders shipped within the United States qualify for free standard shipping. No minimum order value is required.

Any applicable sales taxes will be calculated and displayed at checkout before payment is completed.

4. Carrier Services

We work with trusted and reliable US carriers including USPS, UPS, and FedEx to ensure your order arrives safely and on time.

The specific carrier handling your shipment will be indicated in your shipping confirmation email.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking number to monitor your shipment directly through the carrier or via our Track Your Order page.

6. Delivery Issues

If your order is delayed, lost in transit, or arrives damaged, please contact our customer support team immediately.

We will investigate the issue and work to resolve it as quickly as possible.

Contact Information

Store Name The Miami
Company Name TECHFRY LTD
Company No. 16107067
Company Address 21 Barton Avenue, Blackpool, England, FY1 6AP
Warehouse Address 14300 Palmetto Frontage Rd Suite B, Miami Lakes, FL 33016, United States
Email support@the-miami.com
Phone +1 505 464 2490
Customer Service Mon–Fri, 9:00 AM – 5:00 PM EST
Response Time We aim to reply within 1–2 business days.