Shipping Policy

Shipping Policy

Order Processing

All orders are processed within 1 to 3 business days. Orders placed on weekends or public holidays are processed on the next business day. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

Delivery Times

After dispatch, standard delivery with Australia Post takes 6 to 14 business days. Delivery times are estimates and may vary by location and during busy periods such as sale events and public holidays.

Shipping Rates

All orders within Australia ship free of charge with Australia Post tracking included.

Order Tracking

Your tracking number will be active 1 to 3 days after your order is placed. You can track your parcel directly on the Australia Post website using your tracking number.

International Orders

If international shipping is available to your destination, rates and estimated delivery times will be shown at checkout. Any applicable duties, customs fees, or import taxes are the responsibility of the recipient and are not covered by Claire & Campbell.

Incorrect Shipping Address

Please check your shipping address carefully before completing your order. Claire & Campbell is not responsible for parcels that cannot be delivered due to an incorrect or incomplete address. If you need to update your address, contact us immediately at info@claireandcampbell.com — we will do our best to help before your order ships.

Lost or Delayed Parcels

Claire & Campbell is not responsible for delays caused by Australia Post, customs, or events outside our control. If your tracking has not updated for several days or your order has not arrived within the expected window, please contact us at info@claireandcampbell.com with your order number and we will look into it.

Questions?

Our team is available at info@claireandcampbell.com — we respond within 1 to 2 business days, Monday to Friday.