Privacy Policy

Last updated: October 2026

Our Commitment

Claire & Campbell Toronto ("Claire & Campbell", "we", "us") is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights. We handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information We Collect

Order information: your name, billing and shipping address, email address, phone number and order details.
Payment information: payments are processed by our secure payment providers. We do not store your full card details.
Device and usage information: your IP address, browser type, pages visited and similar data collected through cookies and analytics tools.
Communications: messages you send us and, if you subscribe, your email preferences.

How We Use Your Information

To process and deliver your orders and provide customer support.
To handle returns, exchanges and refunds.
To prevent fraud and keep our store secure.
To improve our website, products and services.
To send marketing emails, only where you have agreed to receive them. You may unsubscribe at any time.

Sharing Your Information

We share personal information only with service providers who help us run our store — including our e-commerce platform (Shopify), payment processors, shipping carriers (Australia Post) and analytics providers — and only as needed to provide their services. We may also disclose information where required by law. We do not sell your personal information.

Cookies

We use cookies and similar technologies to improve your browsing experience, remember your preferences and analyse traffic. You can disable cookies in your browser settings, though some features of our store may be affected. See our Cookie Policy for more details.

Targeted Advertising

We may use your browsing information to serve you personalised advertisements through our advertising partners. You can opt out through your browser or device settings, or by contacting us directly.

Storage and Transfers

Our service providers may store or process information outside Australia, including in countries with different privacy laws. We take reasonable steps to ensure your information is protected in accordance with this policy.

Your Rights

Under the Australian Privacy Act, you may:

Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Withdraw your consent to marketing communications at any time.

To make a request, email us at info@claireandcampbell.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Retention

We retain personal information only as long as needed for the purposes described, or as required for accounting, tax and legal obligations.

Security

Our store is secured with HTTPS. Payment data is encrypted and handled exclusively by our certified payment providers. No security measure is absolute, and we cannot guarantee complete protection against unauthorised access.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page with the date of last update.

Contact

Claire & Campbell Toronto, Australia.
Email: info@claireandcampbell.com

Free Shipping With Australia Post

On every order across Australia.

30-Day Money Back Guarantee

Not quite right? Return it within 30 days for a refund or exchange.

Secure payment

Every payment is encrypted and protected.

Customer care

Real people, ready to help. Reach us at info@claireandcampbell.com.