FAQs

Frequently Asked Questions

Shipping

Where do you ship?
We ship across Australia with Australia Post. If international shipping is available to your destination, it will be shown at checkout.

How long does delivery take?
Orders are processed in 1 to 3 business days, and standard delivery takes 6 to 14 business days after dispatch.

Is shipping free?
Yes, shipping is free on every order within Australia with tracking included.

Order Tracking

How do I track my order?
Once your order ships, we email you a tracking number. You can use it on the Australia Post website to follow your parcel.

Returns

What is your return policy?
You may return or exchange a bag within 30 days of delivery if it is unused and includes its original tags and dust bag. See our Returns & Exchanges page for full details.

How do I start a return?
Email info@claireandcampbell.com with your order number and we will send return instructions.

Materials and Care

What are your bags made from?
Materials vary by style and are listed on each product page.

How should I care for my bag?
Please see our Care Guide for everyday tips.

Payment

What payment methods do you accept?
All accepted payment methods are shown at checkout. All payments are processed securely.

Still have a question?

Visit our Contact page and we will be glad to help.