Returns & Exchanges
Returns & Exchanges
Our 30-Day Guarantee
We want you to love your Claire & Campbell bag. If it is not quite right, you may return it for a refund or exchange it within 30 days of delivery, as long as it is unused and in its original condition.
How to Start a Return
Email us at info@claireandcampbell.com with:
- Your order number
- The reason for your return
- Your full name and delivery address
- A photo of the item (required for damage or defect claims)
Please wait for our confirmation before sending anything back. Returns sent without prior approval cannot be processed.
Return Conditions
To be accepted, the returned item must be:
- Unused, unaltered and in perfect condition
- Returned with all original tags and the dust bag
- In its original packaging where possible
Return Shipping Costs
Return shipping is at your cost. We strongly recommend using a tracked service — Claire & Campbell is not responsible for returns lost or damaged in transit. Please email your tracking number to info@claireandcampbell.com once dispatched.
Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are processed within 7 business days to your original payment method. Your bank may take additional time to reflect the credit.
If the item shows signs of use beyond normal inspection, we reserve the right to reduce the refund amount accordingly.
Exchanges
If you would like a different style or colour, let us know in your return request email and we will arrange an exchange, subject to availability. The replacement item will be dispatched once we receive and check your return.
Damaged or Incorrect Items
If your order arrives damaged or is not what you ordered, please contact us within 7 days of delivery with your order number and clear photos. We will make it right at no cost to you.
Sale Items
Items purchased during a sale, promotion, or clearance event are final sale and are not eligible for return or exchange, unless they arrive damaged or defective.
Cancellations
Orders cannot be modified or cancelled once placed. If your order is already in transit, please wait for delivery and then contact us to arrange a return.
Australian Consumer Law
Our policy applies in addition to, and does not limit, any rights you have under the Australian Consumer Law, including guarantees relating to acceptable quality and fitness for purpose.
Questions?
Contact us at info@claireandcampbell.com — we respond within 1 to 2 business days.